Privacy Policy

1. Introduction

Welcome to Claridge Solar Kenya. We respect your privacy and are committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a site assessment, purchase our solar products, or interact with our AI chatbot, Sola.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Details: Name, phone number, email address, physical location, and county (for site surveys and quotes).
• Billing Information: M-Pesa transaction details, invoice details, bank details, or SACCO financing application details.
• Technical Data: IP address, browser type, operating system, and pages viewed during your visit.
• Chatbot & Support Data: Transcripts of conversations with our AI assistant, Sola, and support tickets submitted to our team.

3. How We Use Your Information

We use the information we collect to provide and improve our services, including:

• Scheduling and executing free site surveys at your home or business.
• Generating custom, itemised written proposals and quotes.
• Delivering, installing, and servicing solar panels, water heaters, and inverter systems.
• Responding to your inquiries and support requests.
• Improving our website performance and training our AI chatbot, Sola, to better assist clients.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party service providers (such as logistics partners to transport solar equipment to your site) strictly to execute our services, under strict confidentiality agreements.

We may also disclose your information if required to do so by law or in compliance with legal processes mandated by Kenyan regulatory bodies (such as EPRA or KRA).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Physical documents are stored securely in our Nairobi offices, and digital records are hosted on secure, encrypted servers with restricted administrative access. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Data Rights

Under the Kenya Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or rectification of any inaccurate information.
• Request deletion or erasure of your personal data when it is no longer needed.
• Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at the email listed below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact Claridge Solar Kenya:

📧 Email: info@claridgesolar.com
📞 Phone/WhatsApp: +254 797 549 023
📍 Office Address: Nairobi, Kenya